General Terms & Conditions

Your Privacy

Your privacy is important to us. Please read the Privacy Policy as it describes the types of data we collect from you and your devices (“Data”), how we use your Data, and the legal bases we have to process your Data. Our Privacy Policy also describes how Luzid uses your content, which is your communications with others; postings submitted by you to Luzid via the Services; and the files, photos, documents, audio, digital works, livestreams and videos that you upload, store, broadcast, create, generate, or share through the Services, or inputs that you submit in order to generate content (“Your Content”). Where processing is based on consent and to the extent permitted by law, by agreeing to these Terms, you consent to Luzid’s collection, use and disclosure of Your Content and Data as described in the our Privacy Policy. In some cases, we will provide separate notice and request your consent as referenced in the Privacy Statement.

Code of Conduct

You are accountable for your conduct and content when using the Services. By agreeing to these Terms, you’re agreeing that, when using the Services, you will follow these rules:

1. Don’t do anything illegal, or try to generate or share content that is illegal.
2. Don’t engage in any activity that exploits, harms, or threatens to harm children.
3. Don’t send spam or engage in phishing, or try to generate or distribute malware. Spam is unwanted or unsolicited bulk email, postings, contact requests, SMS (text messages), instant messages, or similar electronic communications. Phishing is sending emails or other electronic communications to fraudulently or unlawfully induce recipients to reveal personal or sensitive information, such as passwords, dates of birth, Social Security numbers, passport numbers, credit card information, financial information, or other sensitive information, or to gain access to accounts or records, exfiltration of documents or other sensitive information, payment and/or financial benefit. Malware includes any activity designed to cause technical harm, such as delivering malicious executables, organizing denial of service attacks or managing command and control servers.
4. Don’t publicly display or use the Services to generate or share inappropriate content or material (involving, for example, nudity, bestiality, pornography, offensive language, graphic violence, self-harm, or criminal activity) or Your Content or material that does not comply with local laws or regulations.
5. Don’t engage in activity that is fraudulent, false or misleading (e.g., asking for money under false pretenses, impersonating someone else, creating fake accounts, automating inauthentic activity, generating or sharing content that is intentionally deceptive, manipulating the Services to increase play count, or affect rankings, ratings, or comments) or libelous or defamatory.
6. Don’t circumvent any restrictions on access to, usage, or availability of the Services (e.g., attempting to “jailbreak” an AI system or impermissible scraping).
7. Don’t engage in activity that is harmful to you, the Services, or others (e.g., transmitting viruses, stalking, trying to generate or sharing content that harasses, bullies or threatens others, posting terrorist or violent extremist content, communicating hate speech, or advocating violence against others).
8. Don’t violate or infringe upon the rights of others (e.g., unauthorized sharing of copyrighted music or other copyrighted material, resale or other distribution of Bing maps, or taking photographs or video/audio recordings of others without their consent for processing of an individual’s biometric identifiers/information or any other purpose using any of the Services).
9. Don’t engage in activity that violates the privacy or data protection rights of others.
10. Don’t help others break these rules.

More information about our policies, moderation and enforcement processes and service specific terms may be communicated by our operation team with the concerned parties, as well as by the respective service providers.

Using the Services & Support

1. Luzid account. You’ll need a Luzid account to access many of the Services. Your Luzid account lets you sign in to products, websites and services provided by Luzid and its partners.
   1. Account Creation. You can create a Luzid account by signing up online. You agree not to use any false, inaccurate or misleading information when signing up for your account. In some cases, a third party, like your employer, may have assigned a Luzid account to you. If you received your account from a third party, the third party may have additional rights over your account, like the ability to access or delete your Luzid account. Please review any additional terms the third party provided you, as we has no responsibility regarding these additional terms. If you create an account on behalf of an entity, such as your business or employer, you represent that you have the legal authority to bind that entity to these Terms. You cannot transfer your account’s credentials to another user or entity. To protect your account, keep your account details and password confidential. You are responsible for all activity that occurs under your Luzid account.
   2. Account Use. You must use your account to keep it active. This means you must sign in at least once in a two-year period to keep your Luzid account, and associated Services, active, unless a longer period is specified in a different service agreement. If you don’t sign in during this time, we will assume your account is inactive and will close it for you. Please see section 4.a.iv.2 for the consequences of a closed account. If we reasonably suspect that your account is at risk of being used by a third party fraudulently (for example, as a result of an account compromise), Luzid may suspend your account until you can reclaim ownership. Based on the nature of the compromise, we may be required to disable access to some or all of Your Content. If you are having trouble accessing your Luzid account, please contact the Luzid support team.
   3. Kids and Accounts. By creating a Luzid account or using the Services, you accept and agree to be bound by these Terms and represent that you have either reached the age of “majority” or “legal responsibility” where you live or your parent or legal guardian agrees to be bound by these Terms on your behalf. If you do not know whether you have reached the age of “majority” or “legal responsibility” where you live, or do not understand this section, please ask your parent or legal guardian for help. If you are the parent or legal guardian of a minor, you and the minor accept and agree to be bound by these Terms and are responsible for all use of the Luzid account or Services, including purchases, whether the minor’s account is now open or created later.
   4. Closing Your Account.
      1. You can cancel specific Services or close your Luzid account at any time and for any reason. To close your account, please contact the Luzid support team. When you ask us to close your account, you can choose to put it in a suspended state for either 30 or 60 days just in case you change your mind. After that 30- or 60-day period, your Luzid account will be closed. Please see below for an explanation as to what happens when your account is closed. Logging back in during the suspension period will reactivate your account.
      2. When your Luzid account is closed (whether by you or us), a few things happen.
         • First, your right to use the account to access the Services stops immediately.
         • Second, Data and Your Content associated with your account will be deleted or otherwise disassociated from you and your account (unless we are required by law to keep it, return it, or transfer it to you or a third party identified by you). You should have a regular backup plan as Luzid won’t be able to retrieve Your Content or Data once your account is closed.
         • Third, you may lose access to products you’ve acquired.
2. Moderation and Enforcement. Many of our Services that allow you to interact, create, generate, and share content with others leverage safety systems to protect our Services and other users.
   1. Policies. Our Code of Conduct identifies what’s prohibited when using our Services. Specific Services have additional policies and community standards applicable to their users which are decribed in their respective service agreements.
   2. Reporting a Concern. You can report concerning content or conduct that may violate our Code of Conduct by contacting the Luzid support team.
   3. Review. Where applicable, we may use automated systems and humans to review content to identify suspected spam, viruses, fraud, phishing, malware, jailbreaking, or other illegal or harmful content or conduct.
   4. Enforcement. We reserve the right to deny content if it exceeds limits on storage or file size allowed by the Service. We may block, remove or decline to display content if it appears to violate our Code of Conduct or another Service policy or where required by law. If you violate these terms or Service-Specific Terms, we may take action against your account. This could include limiting access to certain features or Services, stopping providing Services, closing your account immediately or blocking delivery of a communication (like email, file sharing or instant message) to or from the Services. Closure of your access to a Service or your account may result in forfeiture of content licenses, associated content, memberships, and Luzid account balances associated with the account. When reviewing alleged violations of these Terms, we reserve the right to review content to resolve the issue. However, we cannot monitor the entire Services and make no attempt to do so. For more information about the moderation and enforcement processes, Service specific terms and appeals, get in touch with the Luzid support team.
3. Work Accounts. You can sign into certain Luzid services with a work email address. If you do, you agree that the owner of the domain associated with your email address may be notified of the existence of your Luzid account and its associated subscriptions, control and administer your account, and access and process your Data, including the contents of your communications and files, and that Luzid may notify the owner of the domain if the account or Data is compromised. You further agree that your use of the services may be subject to the agreements Luzid has with you or your organization and these Terms may not apply.
4. Additional Equipment/Data Plans. To use many of the Services, you’ll need an internet connection and/or data/cellular plan. You might also need additional equipment, like a headset, camera or microphone. You are responsible for providing all connections, plans, and equipment needed to use the Services and for paying the fees charged by the provider(s) of your connections, plans, and equipment. Those fees are in addition to any fees you pay us for the Services and we will not reimburse you for such fees. Check with your provider(s) to determine if there are any such fees that may apply to you.
5. Service Notifications. When there’s something we need to tell you about a Service you use, we’ll send you Service notifications. If you gave us your email address or phone number in connection with your Luzid account, then we may send Service notifications to you via email or via SMS (text message), including to verify your identity before registering your mobile phone number and verifying your purchases. We may also send you Service notifications by other means (for example by in-product messages). Data or messaging rates may apply when receiving notifications via SMS.
6. Support. Customer support for some Services is available by email, by contacting the Luzid support team. Certain Services may offer separate or additional customer support, subject to their respective terms. Unless otherwise specified, support may not be available for preview or beta versions of features or Services. The Services might not be compatible with software or services provided by third parties, and you are responsible for familiarizing yourself with compatibility requirements.
7. Ending your Services. If your Services are canceled (whether by you or us), first your right to access the Services stops immediately and your license to the software related to the Services ends. Second, we’ll delete Data or Your Content associated with your Service or will otherwise disassociate it from you and your account (unless we are required by law to keep it, return it, or transfer it to you or a third party identified by you). As a result you may no longer be able to access any of the Services (or Your Content that you’ve stored on those Services). You should have a regular backup plan. Third, you may lose access to products you’ve acquired. If you have canceled your Luzid account and have no other account able to access the Services your Services may be canceled immediately.

Using Third-Party Apps and Services

The Services may allow you to access or acquire products, services, websites, links, content, material, games, skills, integrations, bots or applications from independent third parties (companies or people who aren’t Luzid) (“Third-Party Apps and Services”). Many of our Services also help you find, make requests to, or interact with Third-Party Apps and Services or allow you to share Your Content or Data, and you understand that by using our Services you are directing them to make Third-Party Apps and Services available to you. The Third-Party Apps and Services may also allow you to store Your Content or Data with the publisher, provider or operator of the Third-Party Apps and Services. The Third-Party Apps and Services may present you with a privacy policy or require you to accept their terms before you can install or use the Third-Party App or Service. You agree to assume all risk and liability arising from your use of these Third-Party Apps and Services and that Luzid is not responsible for any issues arising out of your use of them. Luzid is not responsible or liable to you or others for information or services provided by any Third-Party Apps and Services.

Service Availability

1. The Services, Third-Party Apps and Services, or material or products offered through the Services may be unavailable from time to time, may be offered on a limited basis, or may vary depending on your region or device. If you change the location associated with your Luzid account, you may need to re-acquire the material or applications that were available to you and paid for in your previous region. You agree not to access or use material or Services which are illegal or not licensed for use in the country from which you access or use such material or Services, or to conceal or misrepresent your location or identity in order to access or use such material or Services.
2. We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Luzid is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services.

Updates to the Services or Software, and Changes to These Terms

1. We may change these Terms at any time, and we’ll tell you when we do. Using the Services after the changes become effective means you agree to the new terms. If you do not agree to the new terms, you must stop using the Services, close your Luzid account and, if you are a parent or guardian, help your minor child close their account.
2. Sometimes you will need software updates to keep using the Services. We may automatically check your version of the software and download software updates or configuration changes. You may also be required to update the software to continue using the Services. Such updates are subject to these Terms unless other terms accompany the updates, in which case, those other terms apply. Luzid isn’t obligated to make any updates available and doesn’t guarantee that we will support the version of the system for which you purchased or licensed the software, apps, content or other products. Such updates may not be compatible with software or services provided by third parties. You may withdraw your consent to future software updates at any time by uninstalling the software.
3. Additionally, there may be times when we need to remove or change features or functionality of the Service or stop providing a Service or access to Third-Party Apps and Services altogether. Except to the extent required by applicable law, we have no obligation to provide a re-download or replacement of any material, Digital Goods, or applications previously purchased. We may release the Services or their features in a preview or beta version, which may not work correctly or in the same way the final version may work.
4. So that you can use material protected with digital rights management (DRM), like some music, games, movies, books and more, DRM software may automatically contact an online rights server and download and install DRM updates.

Extended Technical Support and Specialized Consulting Services

Extended Technical Support as well as Specialized Consulting Services (Consulting Services) are available to you for your business needs. These services are provided by Luzid.Tech GmbH and its affiliates and are subject to these Terms. Consulting Services may be provided and charged on a hourly, weekly or monthly basis, including charges to maintain access to the consultant(s). The Consulting Services may be provided in a variety of formats, including face-to-face, telephone, video, or online. Luzid may also provide you with a non-binding, customized estimation and quote when looking to book a team of consultants, at your demand. Work artifacts created as part of a consulting service remains the intellectual property of Luzid.Tech GmbH until full payment is received for the work efforts performed by the consultant(s). You forfeit the intellectual property rights automatically when not paying outstanding invoices within 30 days, unless other arrangements have been made between your and Luzid. Luzid provides you continuously with deliverables in connection with a consulting service through the Luzid account dashboard or through other means of communication that you have agreed to. You are responsible for verification, storage, and archiving of the deliverables. You accept all deliveries on a daily basis and remain responsible for all costs associated adjustments to the delivered work artifacts by the consultant(s).

You are responsible for providing required access the tools, documents, designs, code, infrastructure, data and services to allow your consultants to perform their work. All work information shared with Luzid and its consultant(s) is subject to the Terms and is kept confidential to the fullest extent permitted by the law of Switzerland by you and Luzid. You may terminate Consulting Services at any time by contacting Luzid support team. Cancelling of services is more clearly described in the payment terms sections of these Terms. Luzid reserves the right to terminate the consulting services at any time and without notice.

Software License

Unless accompanied by a separate license agreement, any software provided by us to you as part of the Services is subject to these Terms. Applications acquired through certain Stores owned or operated by Luzid or its affiliates (including, but not limited to the AWS Marketplace, Microsoft Azure Marketplace and WeTransact) are subject to the section below.

1. If you comply with these Terms, we grant you the right to install and use one (1) copy of the software per device on a worldwide basis for use by only one (1) person at a time as part of your use of the Services. The software or website that is part of the Services may include third-party code. Any third-party scripts or code, linked to or referenced from the software or website, are licensed to you by the third parties that own such code, not by Luzid. Notices, if any, for the third party code are included for your information only and can be requested by contacting Luzid support team.
2. The software is licensed, not sold, and Luzid reserves all rights to the software not expressly granted by Luzid, whether by implication, estoppel, or otherwise. This license does not give you any right to, and you may not:
   1. circumvent or bypass any technological protection measures in or relating to the software or Services;
   2. disassemble, decompile, decrypt, hack, emulate, exploit, or reverse engineer any software or other aspect of the Services that is included in or accessible through the Services, except and only to the extent that the applicable copyright law expressly permits doing so;
   3. separate components of the software or Services for use on different devices;
   4. publish, copy, rent, lease, sell, export, import, distribute, or lend the software or the Services, unless Luzid expressly authorizes you to do so;
   5. transfer the software, any software licenses, or any rights to access or use the Services;
   6. use the Services in any unauthorized way that could interfere with anyone else’s use of them or gain access to any service, data, account, or network;
   7. enable access to the Services or modify any Luzid-authorized access for unauthorized third-party applications.

Payment Terms

when purchasing a Service, then these payment terms apply to your purchase and you agree to them.

1. Charges. If there is a charge associated with a portion of the Services, you agree to pay that charge in the currency specified. The price stated for the Services excludes all applicable taxes and currency exchange settlements, unless stated otherwise. Taxes are calculated based on your location at the time your Luzid account was registered unless local law requires a different basis for the calculation. We may suspend or cancel the Services if we do not receive an on time, full payment from you. Suspension or cancellation of the Services for non-payment could result in a loss of access to and use of your account and its content. Connecting to the Internet via a corporate or other private network that masks your location may cause charges to be different from those displayed for your actual location. Depending on your location, some transactions might require foreign currency conversion or be processed in another country. Your bank might charge you additional fees for those services when you use a debit or credit card. Please contact your bank for details.
2. Your Billing Account. To pay the charges for a Service, you will be asked to provide a payment method at the time you sign up for that Service. You can access and change your billing information and payment method using the Stripe billing portal, accessing it using your Luzid account. Additionally, you agree to permit Luzid to use any updated account information regarding your selected payment method provided by your issuing bank or the applicable payment network. You agree to promptly update your account and other information, including your email address and payment method details, so we can complete your transactions and contact you as needed in connection with your transactions. Changes made to your billing account will not affect charges we submit to your billing account before we could reasonably act on your changes to your billing account.
3. Billing. By providing Luzid and its payment processor, with a payment method, you (i) represent that you are authorized to use the payment method you provided and that any payment information you provide is true and accurate; (ii) authorize Luzid to charge you for the Services or available content using your payment method; and (iii) authorize Luzid to charge you for any paid feature of the Services you choose to sign up for or use while these Terms are in force. We may bill you (a) in advance; (b) at the time of purchase; (c) shortly after purchase; or (d) on a recurring basis for subscription Services. Also, we may charge you up to the amount you have approved, and we will notify you in advance of any change in the amount to be charged for recurring subscription Services. We may bill you at the same time for more than one of your prior billing periods for amounts that haven’t previously been processed.
4. Recurring Payments. When you purchase the Services on a subscription basis (e.g., monthly, every 3 months or annually), you agree that you are authorizing recurring payments, and payments will be made to Luzid by the method and at the recurring intervals you have agreed to, until the subscription for that Service is terminated by you or by Luzid. You must cancel your Services before the next billing date to stop being charged to continue your Services. We will provide you with instructions on how you may cancel the Services. By authorizing recurring payments, you are authorizing us to process such payments as either electronic debits or fund transfers, or as electronic drafts from your designated account (for Automated Clearing House or similar payments), or as charges to your designated account (for credit card or similar payments) (collectively, “Electronic Payments”). Subscription fees are generally charged in advance of the applicable subscription period. If any payment is returned unpaid or if any credit card or similar transaction is rejected or denied, Luzid or its service providers reserve the right to collect any applicable return item, rejection or insufficient funds fee and process any such payment as an Electronic Payment.
5. Online Statement and Errors. For all Services, Luzid provides you with an online billing statement through its payment processor, reachable through your Luzid account dashboard, where you can view and print your statement. This is the only billing statement that we provide. If we make an error on your bill, you must tell us within 30-days after the error first appears on your bill. We will then promptly investigate the charge. If you do not tell us within that time, you release us from all liability and claims of loss resulting from the error and we won’t be required to correct the error or provide a refund, unless otherwise required by law. If Luzid has identified a billing error, we will correct that error within 90-days. This policy does not affect any statutory rights that may apply.
6. Refund Policy. Unless otherwise provided by law or the terms of a particular Service offer, all purchases are final and non-refundable. If you believe that Luzid has charged you in error, you must contact us within 30-days of such charge. No refunds will be given for any charges more than 30-days old, unless otherwise required by law. We reserve the right to issue refunds or credits at our sole discretion unless otherwise required by law. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. All purchases pertaining to digital content provided via intangible form and/or on-line services are final and non-refundable when such content or service has been provided on line. You are not entitled to claim any cooling off period or any refund.
7. Canceling the Services. You may cancel a Service at any time, with or without cause. Cancelling paid Services stops future charges to continue the Service. To cancel a Service and request a refund, if you are entitled to one, contact the Luzid support team. You should refer back to the offer describing the Services as (i) you may not receive a refund at the time of cancellation; (ii) you may be obligated to pay cancellation charges; (iii) you may be obligated to pay all charges made to your billing account for the Services before the date of cancellation; and (iv) you may lose access to and use of your account when you cancel the Services. We will process your Data as described above. If you cancel, your access to the Services ends at the end of your current Service period or, if we bill your account on a periodic basis, at the end of the period in which you canceled. If you initiate a chargeback or reversal with your bank for your payment of Services, we will deem you to have canceled as of the date that the original payment was made, and you authorize us to immediately cancel your service and/or revoke any content that was provided to you in exchange for such payment.
8. Trial-Period Offers. If you are taking part in any trial-period offer, you may be required to cancel the trial Service(s) within the timeframe communicated to you when you accepted the offer in order to avoid being charged to continue the Service(s) at the end of the trial period.
9. Promotional Offers. From time to time, Luzid may offer Services for free for a trial period. We reserve the right to charge you for such Services (at the normal rate) should we determine (at our own reasonable discretion) that you are abusing the terms of the offer.
10. Price Changes. We may change the price of the Services at any time and if you have a recurring purchase, we will notify you by email, or other reasonable manner, at least 15 days before the price change. If you do not agree to the price change, you must cancel and stop using the Services before the price change takes effect. If there is a fixed term and price for your Service offer, that price will remain in force for the fixed term.
11. Payments to You. If we owe you a payment, then you agree to timely and accurately provide us with any information we need to get that payment to you. Subject to applicable law, you are responsible for any taxes and charges you may incur as a result of this payment to you. You must also comply with any other conditions we place on your right to any payment. If you receive a payment in error, we may reverse or require return of the payment. You agree to cooperate with us in our efforts to do this. We may also reduce the payment to you without notice to adjust for any previous overpayment.
12. Bank Account Payment Method. We may allow you to register an eligible bank account with our payment processor, using your Luzid account, to use it as a payment method. Eligible bank accounts include accounts held at a financial institution capable of receiving direct debit entries (e.g., a United States-based financial institution that supports automated clearing house (“ACH”) entries, a European financial institution that supports Single Euro Payments Area (“SEPA”) or “iDEAL” in the Netherlands). Terms you agreed to when adding your bank account as a payment method with our payment processor also apply. You represent and warrant that your registered bank account is held in your name or you are authorized to register and use this bank account as a payment method. By registering or selecting your bank account as your payment method, you authorize Luzid and its payment processors to initiate one or more debits for the total amount of your purchase or subscription charge (in accordance with the terms of your subscription service) from your bank account (and, if necessary, initiate one or more credits to your bank account to correct errors, issue a refund or similar purpose), and you authorize the financial institution that holds your bank account to deduct such debits or accept such credits. You understand that this authorization will remain in full force and effect until you remove your bank account information from our payment processors. Contact our support team as outlined above as soon as possible if you believe you have been charged in error. Laws applicable in your country may also limit your liability for any fraudulent, erroneous or unauthorized transactions from your bank account. By registering or selecting a bank account as your payment method, you acknowledge that you have read, understand and agree to these Terms.

Contracting Entity, Choice of Law, & Location for Resolving Disputes

All contracts are governed by the laws of the jurisdiction in which Luzid.Tech GmbH is incorporated, unless otherwise specified in the contract. The parties agree to submit to the personal jurisdiction of the courts of Basel, BS, Switzerland for all disputes arising out of or relating to the contract.

Warranties

LUZID.TECH GMBH, AND OUR AFFILIATES, RESELLERS, DISTRIBUTORS, AND VENDORS, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, GUARANTEES OR CONDITIONS WITH RESPECT TO YOUR USE OF THE SERVICES. YOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN “AS IS” BASIS “WITH ALL FAULTS” AND “AS AVAILABLE.” LUZID.TECH GMBH DOESN’T GUARANTEE THE ACCURACY OR TIMELINESS OF THE SERVICES. YOU MAY HAVE CERTAIN RIGHTS UNDER YOUR LOCAL LAW. NOTHING IN THESE TERMS IS INTENDED TO AFFECT THOSE RIGHTS, IF THEY ARE APPLICABLE. YOU ACKNOWLEDGE THAT COMPUTER AND TELECOMMUNICATIONS SYSTEMS ARE NOT FAULT-FREE AND OCCASIONAL PERIODS OF DOWNTIME OCCUR. WE DO NOT GUARANTEE THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OR THAT CONTENT LOSS WON’T OCCUR, NOR DO WE GUARANTEE ANY CONNECTION TO OR TRANSMISSION FROM COMPUTER NETWORKS.

TO THE EXTENT PERMITTED UNDER YOUR LOCAL LAW, WE EXCLUDE ANY IMPLIED WARRANTIES, INCLUDING FOR MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, AND NON-INFRINGEMENT.

Limitation of Liability

1. If you have any basis for recovering damages (including breach of these Terms), to the extent permitted by the applicable law, you agree that your exclusive remedy is to recover, from Luzid or any affiliates, resellers, distributors, Third-Party Apps and Services providers, and vendors, direct damages up to an amount equal to your Services fee for the month during which the loss or breach occurred (or up to CHF 10.00 if the Services are free).
2. To the extent permitted by the applicable law, you can’t recover any (i) consequential losses or damages; (ii) loss of actual or anticipated profits (whether direct or indirect); (iii) loss of actual or anticipated income (whether direct or indirect); (iv) loss of contract or business or other losses or damages arising from your use of the Services in a non-personal capacity; (v) special, indirect, incidental or punitive losses or damages; and (vi) to the extent permitted by law, direct losses or damages in excess of the caps specified in section 12.a above. These limitations and exclusions apply if this remedy doesn’t fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damages. To the maximum extent permitted by law, these limitations and exclusions apply to anything or any claims related to these Terms, the Services, or the software related to the Services.
3. Luzid is not responsible or liable for any failure to perform or delay in performing its obligations under these Terms to the extent that the failure or delay is caused by circumstances beyond Luzid’s reasonable control (such as labor disputes, acts of God, war or terrorist activity, malicious damage, accidents or compliance with any applicable law or government order). Luzid will endeavor to minimize the effects of any of these events and to perform the obligations that aren’t affected.